Job Description

Position Overview

Milano Ice Cream Pvt Ltd is seeking a dynamic and experienced Store Manager to oversee daily operations of our retail outlet. The ideal candidate will be a results-driven professional with a passion for the food and beverage industry and exceptional leadership skills.

Key Responsibilities

Operations Management

Oversee daily store operations ensuring smooth functioning and adherence to company standards Monitor inventory levels, coordinate with suppliers, and ensure optimal stock management Implement and maintain food safety protocols and hygiene standards as per FSSAI guidelines Ensure compliance with all local regulations and company policies Manage store opening and closing procedures

Team Leadership

Lead, motivate, and manage a team of 10-16 employees across various shifts Conduct regular team meetings and training sessions to enhance performance Handle recruitment, onboarding, and performance evaluations of staff Create work schedules and ensure adequate staffing at all times Foster a positive work environment and resolve conflicts effectively

Customer Experience

Ensure exceptional customer service standards are maintained consistently Handle customer complaints and feedback professionally Monitor customer satisfaction levels and implement improvement strategies Train staff on product knowledge and upselling techniques

Financial Management

Achieve sales targets and maximize profitability Monitor daily sales reports and analyze performance metrics Control operational costs and minimize wastage Handle cash management, deposits, and financial reconciliation Prepare regular reports for senior management

Quality Control

Maintain product quality standards and freshness of ice cream products Conduct regular quality checks and temperature monitoring Ensure proper storage and handling of all products Implement corrective measures when quality issues arise

Required Qualifications

Essential Requirements

Minimum 3 years of Store Manager experience in the Food & Beverage Industry Age limit: Maximum 35 years (Male/Female candidates welcome) Must be based in Bangalore and available for face-to-face interviews Strong leadership and team management capabilities Excellent communication and interpersonal skills Proactive and dynamic approach to work Sharp attention to detail and organizational skills

Preferred Qualifications

Hotel Management degree or equivalent qualification Experience in retail ice cream or dessert operations Knowledge of POS systems and inventory management software Basic understanding of P&L statements and financial reporting

Key Competencies

Leadership Excellence: Ability to inspire and guide a diverse team Problem-Solving: Quick thinking and effective resolution of operational challenges Customer-Centric Approach: Commitment to delivering outstanding customer experiences Adaptability: Flexibility to handle changing business demands and seasonal variations Commercial Acumen: Understanding of retail metrics and business drivers Time Management: Ability to prioritize tasks and work under pressure Technology Proficiency: Comfortable with digital systems and reporting tools

What We Offer

Competitive salary package Career growth opportunities within the organization Dynamic work environment in the exciting ice cream industry

Application Process

Important Note

: Only candidates based in Bangalore should apply as all interviews will be conducted face-to-face. Video call interviews will not be arranged.

Interested candidates meeting the above criteria are invited to submit their updated resume.

Job Types: Full-time, Permanent

Pay: From ?30,000.00 per month

Benefits:

Paid time off Provident Fund
Application Question(s):

Will you be able to work in a break shift ?
Experience:

F&B Industry: 3 years (Required)
Language:

English (Required)
Location:

Bangalore City, Karnataka (Required)
Work Location: In person