Job Description

Role Overview:

As a Retail & Customer Experience Manager, you will be responsible for managing the retail operations of the clinic, driving sales of pet food & accessories, maintaining optimal stock levels, and delivering an exceptional customer experience. You will actively engage with pet parents, onboard them onto the Vetic app, collect feedback, and work towards achieving sales

Key Responsibilities:

Retail Operations & Visual Merchandising

Manage the retail section of the clinic, ensuring attractive and effective visual merchandising. Maintain optimal inventory levels, coordinate with suppliers, and minimize stock-outs or overstock situations. Conduct regular audits, track expiry dates, and ensure proper storage and display of products.
Sales & Revenue Growth

Drive sales of pet food, grooming products, toys, accessories, and wellness products. Meet or exceed monthly and quarterly sales targets. Execute in-clinic promotions and campaigns to boost product visibility and conversions.
Customer Engagement & Experience

Personally onboard pet parents, educate them about available products & services. Ensure each customer enjoys a seamless, delightful experience at every visit. Address and resolve in-clinic concerns promptly.
Feedback, NPS & Reviews

Actively collect pet parent feedback, conduct NPS surveys, and drive Google reviews. Analyze feedback to identify improvement areas and implement corrective measures.
App & Digital Onboarding

Promote the Vetic App, assist pet parents with sign-ups, and educate them on app features such as bookings, vaccination reminders, and loyalty benefits.
Collaboration & Reporting

Report to the Area Manager with updates on sales performance, inventory, and customer experience metrics. Work closely with the Clinic Manager to ensure smooth day-to-day operations and alignment on customer service standards. Coordinate with veterinarians and grooming teams to deliver a holistic experience.
Job Type: Full-time

Pay: ?26,000.00 - ?40,101.02 per month

Ability to commute/relocate:

Bannerghatta, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Language:

English (Required)
Work Location: In person