At least 9-10 years of experience in a customer-facing sales setting. Cross industry experience is welcome.
Understands operations, managing work rosters, stock management, security and all day to day requirements of running a store.
Proven ability to drive amazing customer experiences – and results – directly and through a strong team.
Experience in identifying trends, reporting results, drawing relevant conclusions and recommending action to management.
Experience in building, developing and leading a team.
Diplomacy, countenance and the ability to adapt to challenges while remaining calm. Ability to consistently deliver great customer experiences – no matter what the situation.
Must be a strong project manager who is proactive, highly organized, excellent at multi- tasking.
comfortable under pressure.
Able to work effectively as a team member and across multiple teams.
Experience in developing, planning and executing events/drive interest and footfall.
Experience in developing promotional programs that drive sales, either direct or through partners.
Strong communication skills in English both verbally and in written form.
Person Specification
Good English communication skills, adapting your style to suit the customer and their needs
Be able to provide excellent customer service, solving problems that.
other retailers ignore
Good in Excel.
Strong interpersonal skills
Min Graduate
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