Job Description

1.

Sales & Customer Experience

Drive sales targets and maximize store profitability. Ensure excellent customer experience aligned with CaratLane's service philosophy. Monitor conversion rates, average bill values, footfalls, and repeat customer metrics. Resolve customer issues and complaints with professionalism and empathy.
2.

Team Management

Lead, coach, and motivate the store team to perform at their best. Conduct regular training and development sessions on products, systems, and customer engagement. Plan team rosters, manage attendance, and ensure discipline and productivity.
3.

Operations & Inventory

Ensure smooth day-to-day operations including opening/closing procedures. Maintain accurate inventory levels; manage stock inward/outward with minimal shrinkage. Coordinate with HO for replenishments, transfers, and customer orders.
4.

Visual Merchandising & Store Ambience

Maintain store cleanliness, aesthetics, and adherence to visual merchandising guidelines. Plan in-store displays and product arrangements to optimize appeal and engagement.
5.

Reporting & Analysis

Prepare daily/weekly/monthly sales reports and share insights with leadership. Track KPIs and take corrective actions to improve store performance.

Key Requirements:

Education:

Graduate in any discipline (preferred: MBA/PG in Retail/Marketing)

Experience:

3-6 years in retail, with at least 1-2 years in a supervisory/store manager role (jewelry/fashion/luxury retail preferred)

Skills:

Strong interpersonal and communication skills Leadership and people management Customer-centric mindset Operational efficiency and attention to detail Knowledge of POS systems and retail tech tools
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Expected Start Date: 06/10/2025