Job Description

Kamna Mart Private Limited

(Bhartiyam Mart)

we are a FMCG retail company offering groceries, fruits, vegetables, home essentials, and daily-use products. We focus on customer satisfaction, smooth store operations, and high product quality.

Position: Store Manager (DELHI NCR Candidates Preferred)

Location: Noida Sector 143

Salary: 35,000-45,000

Key Responsibilities

Manage complete store operations

Handle team scheduling, attendance, and performance

Maintain inventory, stock levels, and expiry management

Oversee billing, cash handling, and customer service

Monitor daily sales and prepare reports

Coordinate with vendors & operations team

Ensure store cleanliness, safety, and discipline

Strong customer-handling and relationship-building abilities

High level of professionalism and service orientation

Ability to work calmly under pressure and manage multiple customers

Strong observation skills and attention to detail

Passion for FMCG retail and delivering experiences

Requirements

4-6 years of experience in

FMCG/Retail (Grocery) preferred.

Strong leadership and team-handling ability

Basic MS Excel knowledge

Good communication and problem-solving skills

Deliver an exceptional retail store experience to every customer

Handle walk-in customers confidently, especially when the sales team is occupied

Provide detailed store tours, explaining products & values

Ensure every customer is attended to with warmth, professionalism, and care

Maintain store aesthetics and ensure a premium ambiance

Coordinate closely with the CRM team to manage customer data, feedback, and follow-ups

Follow CRM escalation guidelines promptly in case of customer dissatisfaction

Work closely with the Reporting Manager to share ground-level insights

Identify gaps in customer experience and proactively suggest improvements

Experienced FMCG candidates can share their resume at hrd@kamna.org

Job Type: Full-time

Pay: ?35,000.00 - ?45,000.00 per month

Benefits:

Provident Fund
Work Location: In person