Job Description

: Store Manager - Jewelry RetailPosition Title:

Store Manager

Industry:

Jewelry / Luxury Retail

Location:

Store Location

Reporting To:

Area Manager / Retail Head

Key Responsibilities:Sales & Business Development

Achieve monthly, quarterly, and annual

sales targets

for gold, diamond, and jewelry categories. Drive

walk-in conversions

, average ticket size, and repeat customer sales. Handle

high-value customers

and close premium sales. Plan and execute

in-store promotions, schemes, and festive campaigns

. Monitor competitors' activities and market trends.

Store Operations

Ensure

smooth day-to-day store operations

as per company SOPs. Manage

opening and closing of the store

, cash handling, and reconciliation. Maintain

stock accuracy

, inventory movement, and coordination with HO. Ensure compliance with

billing, hallmarking, HUID, and GST regulations

. Supervise

visual merchandising

and product displays.

Inventory & Security

Monitor

inward/outward movement

of jewelry, gold, diamonds, and accessories. Conduct

daily stock checks

, periodic audits, and surprise verifications. Ensure strict adherence to

security protocols

, CCTV monitoring, and safety procedures. Prevent

pilferage, loss, and shrinkage

.

Team Management

Lead, train, and motivate

sales consultants, cashiers, and support staff

. Prepare

staff rosters

, attendance, leave management, and performance tracking. Conduct

daily briefings and monthly reviews

with the team. Ensure grooming, discipline, and professional conduct of staff.

Customer Experience

Deliver a

premium and personalized customer experience

. Handle

customer complaints and escalations

effectively. Maintain strong

CRM follow-ups

for leads, anniversaries, and repeat sales. Build long-term customer relationships and loyalty.

Reporting & MIS

Prepare and submit

daily sales reports, stock reports, and KPI dashboards

. Analyze store performance and share improvement plans with management. Coordinate with

accounts, CRM, merchandising, and marketing teams

.

Required Skills & Qualifications:

Minimum

5-8 years of experience

in jewelry retail, with

2+ years as Store Manager

. Strong knowledge of

gold, diamond, gemstones, and jewelry processes

. Excellent

leadership, negotiation, and customer handling skills

. Proficiency in

POS systems, CRM software, and MS Excel

. Understanding of

retail compliance, audit processes, and SOPs

. Presentable personality with strong communication skills.

Key Performance Indicators (KPIs):

Sales target achievement Conversion ratio Average billing value Inventory accuracy Customer satisfaction & repeat business Team productivity and retention

Preferred Experience:

Experience in

branded jewelry retail

or luxury stores. Exposure to

lab-grown diamonds

and omnichannel sales is an advantage.
Job Type: Full-time

Pay: ?55,000.00 - ?60,000.00 per month

Work Location: In person