Job Description

Role Purpose:

To lead the store team in delivering a seamless customer experience while achieving sales targets, operational excellence, and Brand representation. The Store Manager is responsible for end-to-end store performance including team productivity, customer satisfaction, visual merchandising, inventory accuracy, and compliance with company standards.

Key Responsibilities

1. Store Operations & Brand Standards

Oversee store operations: opening/closing, cleanliness, hygiene, and SOP adherence.

Ensure grooming, display, and service standards match Brand expectations.

Escalate issues to HO/Ops as needed and ensure timely resolution.

2. Sales Performance

Drive achievement of store sales targets through team performance, upselling, and conversion.

Monitor KPIs like Conversion, Number of transactions, ATV (Average Transaction Value), and UPT (Units Per Transaction).

Analyze daily/weekly reports and adjust actions accordingly.

3. Customer Experience

Ensure a consistent, positive customer experience at all touchpoints as per brand guidelines.

Address and resolve customer complaints or escalations professionally.

Promote a service culture; prepare for NPS surveys or mystery shopping assessments.

4. Team Leadership & People Development

Manage scheduling, shift planning, and fair coverage during peak hours.

Conduct regular huddles, feedback, and performance coaching.

Support staff development and readiness for internal movement/succession.

5. Inventory Management & Shrinkage Control

Track stock levels and avoid stock-outs or overstocking.

Conduct Weekly Stock Audit (Global Count) and resolve variances proactively.

Implement shrinkage control practices and security awareness among staff.

6. Visual Merchandising

Ensure timely implementation of all VM guidelines and seasonal changes.

Maintain high standards in window displays, fixtures, POS communication, and signage.

Coordinate with Cluster Manager and VM support for store-level customizations.

7. Financials & Store-Level Reporting

Track store expenses (controllable costs) and manage them within budget.

Monitor and report daily sales, conversion, and customer metrics as assigned.

Deposit the cash daily and ensure there is no discrepancies.

Maintain accuracy in cash handling, deposits, and banking processes.

8. Loss Prevention

Execute preventive practices to reduce theft, fraud, and stock loss.

Train staff on LP awareness and suspicious customer behavior.

Maintain vigilance through CCTV checks, bag checks, and adherence to LP protocol.

9. Compliance (Legal & Regulatory)

Ensure display of all legally mandated licenses and certificates.

Maintain compliance with labour regulations and retail operation laws.

Stay updated with changes in statutory requirements for stores.

10. Coordination with HO / Cluster / Support Teams

Maintain strong working relationships with Cluster Managers, VM team, and backend support.

Escalate operational issues and participate in cluster calls as needed.

Share feedback from store teams to HO for continuous improvement.

Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Work Location: In person