Job Description

Job description

Role & responsibilities

1. Studio & Team Management

Supervise and manage a team of store executives and part-time workshop facilitators. Oversee daily studio operations including conducting workshops, opening/closing duties (10:00 am 8:00 PM), inventory, equipment readiness, and store hygiene. Ensure the team is aligned with brand SOPs and delivering a seamless customer experience.

2. Workshop Oversight & Support

Oversee the scheduling and execution of tufting workshops, stepping in to lead select sessions when required. Maintain quality control of workshop facilitation and customer experience throughout the session lifecycle. Handle on-ground issues with confidence, ensuring smooth conflict resolution and quick response.

3. Customer Experience & Service

Foster a warm and welcoming atmosphere for all customers, ensuring high satisfaction and repeat visits. Train team members in hospitality, product knowledge, and soft skills. Personally attend to key customers or special bookings, as needed.

4. Events & External Engagement

Coordinate and lead studio participation in offsite events, exhibitions, and private workshops. Manage logistics, manpower planning, and ensure brand experience is consistent across locations.

5. Reporting & Operational Improvements

Maintain records including daily sales reports, attendance, inventory, and staff schedules. Work closely with leadership to identify areas of improvement and implement process

Preferred candidate profile

A graduate (any discipline); background in retail or hospitality is a plus. 1-4 years of experience in managing customer-facing teams or operations in a creative or retail setting. Strong leadership, people management, and problem-solving abilities. Excellent communication and interpersonal skills. Comfortable working weekends, holidays, and peak seasons.
Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Paid time off
Work Location: In person