Job Description

Duties and responsibilities ? Knowledge of handling Retail Store Operations ? Selling & customer service ? MIS Reporting ? Responsible for the definition and achievement of the sales target for the store and to ? achieve/exceed them in alignment with his/her team. ? Guardian of the relationship of store VIPS, team with Sale Associates as often as necessary to help them build stronger relationships and customer delight initiatives, lead and develop new opportunities in the market. ? Meet and/or exceed the KPIs. ? Lead and drive the commercial ambition of the market in coordination & be responsible for the business planning. ? Act as pilot and review regularly the monthly Store dashboard with his/her team, submit quarterly related action plan, accountable for results ? Review competition trends, create a strong network within the city, recommend/initiate changes for maximizing goals and objectives Client relationship Management and Care Service ? Share clientele development initiatives and feedback collected from team members ? Ensure that each customer receives outstanding service ? Maintaining outstanding standards, product knowledge and all other components of customer service ? Manage and maintain in relation with the CRM an updated list of clienteles. Team management ? Ensure proactivity of all Store staff members: Sales Consultants and support teams ? Lead and act as advisor to store team regarding tasks and operations ? Ensure coaching of team, individual, and collective objectives with on-the-job training, appraisals, task allocation, and feedback on expectations ? Foster a cooperative and harmonious working climate conductive to maximize employee morale and productivity. Reinforce continuously respectful communication between all departments ? Assess training needs for her team and plan their career evolution ? Challenge team toward autonomy and organize areas of responsibilities in the store on products of segments. ? Organize regular staff meetings to train staff on new product launches ? Monitor staff appearance and behavior, in line with company policy.

Job Type: Full-time

Pay: ?25,000.00 - ?38,000.00 per month

Work Location: In person