Job Description

1. Operations Management

Supervise daily cafe operations to ensure smooth functioning. Monitor quality, cleanliness, and service standards at all times. Maintain stock levels and oversee inventory control, ordering, and vendor coordination. Ensure adherence to company SOPs and brand standards.

2. Sales & Profitability

Achieve monthly sales and cost control targets. Implement promotional activities to boost sales. Analyze daily sales reports and identify areas for improvement. Manage wastage, pilferage, and operational expenses efficiently.

3. Team Management

Recruit, train, and motivate cafe staff. Prepare staff duty rosters and manage attendance. Conduct regular briefings to ensure product knowledge and service updates. Foster a positive work environment and maintain team discipline.

4. Customer Service

Ensure excellent guest experience through prompt and courteous service. Handle customer complaints professionally and ensure timely resolution. Maintain regular interaction with guests to gather feedback.

5. Compliance & Safety

Ensure compliance with FSSAI, hygiene, and safety regulations. Conduct periodic audits of cleanliness, equipment, and staff hygiene. Maintain accurate records and reports as per company policy.

Key Skills & Competencies

Strong leadership and communication skills Customer-focused and service-oriented Good knowledge of cafe operations, POS systems, and inventory management Basic financial and analytical skills Ability to multitask and handle pressure
Job Types: Full-time, Permanent

Pay: ₹19,000.00 - ₹24,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person