Job Description

Job Title:

Store Manager - Bilaspur

Location:

Bilaspur, Chhattisgarh

Industry:

Retail (Tiles, Bathware, Sanitaryware, Interior Products)

Reporting To:

Area Manager / Retail Head

Key Responsibilities:

Store Operations:

Daily store opening & closing as per SOP. Maintain cleanliness, display, and visual merchandising standards. Ensure stock availability and timely inward/outward entry.

Sales & Customer Service:

Drive daily sales targets and conversion rates. Provide excellent customer service and handle escalations. Train team to explain product features and upsell/cross-sell.

Team Management:

Supervise and motivate sales executives, billing staff, and assistants. Assign daily tasks and ensure discipline, grooming, and attendance. Conduct daily briefings and monthly performance reviews.

Inventory & Stock Management:

Coordinate with HO/warehouse for stock requisition. Conduct regular stock audits and minimize shrinkage/loss. Ensure timely GRN and inward/outward documentation.

Billing & Cash Handling:

Monitor daily billing through software. Ensure correct pricing, discount application, and GST rules. Reconcile daily sales, deposits, and petty cash.

Vendor/Logistics Coordination:

Follow up on pending orders and delivery timelines. Coordinate for transport and local dispatches.

Reporting & MIS:

Send daily/weekly/monthly sales and footfall reports. Maintain records of customer orders, feedback, complaints, and follow-ups.

Compliance & Safety:

Ensure fire safety, hygiene, and in-store safety norms. Comply with company policies and audits.

Key Requirements:

Education:

Graduate (preferably in Business/Commerce); MBA/PGDM is a plus.

Experience:

3-6 years in retail store operations (Tiles/Sanitaryware preferred).

Skills:

Leadership & team handling Sales & negotiation Inventory & billing systems (like Tally, Marg, Ginesys, etc.) MS Office, Excel reporting Customer handling & communication (Hindi, local dialects, English)

Work Days & Timing:

6 Days a Week (Weekday off) 10:00 AM - 8:00 PM (as per business need)

Salary Range:

?20,000 - ?40,000 (Depending on experience & skill set)

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Schedule:

Day shift
Language:

Hindi (Preferred)
Work Location: In person