Job Description

Responsibilities:

• Oversee store operations to ensure smooth functioning and excellent customer service.
• Drive key performance indicators (KPIs) to meet and exceed store targets.
• Implement store policies and procedures to maintain efficiency and compliance.
• Develop and manage store budgets, expenses, and revenue goals.
• Lead and mentor a team to achieve high performance and customer satisfaction.
• Analyze reports and metrics to make data-driven decisions for improvements.
• Ensure inventory management and control to meet customer demands effectively.
• Handle customer escalations and provide solutions to enhance customer experience.

• Bachelor's degree in Business Administration or relevant field.
• Proven experience as a Store Manager for at least 6-13 years.
• Strong understanding of store operations, Key Result Areas (KRAs), and performance management systems.
• Excellent skills in customer handling, SIP, KPI analysis, and relevant store operations.
• Proficiency in using analytical tools to track and report key metrics for decision-making.
• Ability to lead, motivate, and manage a diverse team effectively.
• Exceptional communication and interpersonal skills for customer and team interactions.
• Knowledge of inventory management, sales techniques, and retail industry trends.

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