Job Description

Job Title:

Store Manager

Industry:

Retail Luxury Jewellery

Experience Required:

48 Years (Must have jewellery background with hands-on diamond experience)

Employment Type:

Full-Time

Job Summary:

We are looking for a dynamic and experienced

Store Manager

from the jewellery industry with a strong background in

diamond sales and inventory management

. The ideal candidate will be responsible for driving store performance, managing the sales team, ensuring exceptional customer service, and overseeing daily operations at the store.

Key Responsibilities:

Stock Handling & Inventory Management:

Receive new stock, perform visual QC, and update inventory records. Ensure proper stock arrangement and timely audits.

Sales & Customer Engagement:

Assist customers in their jewellery purchase journey, especially with diamond collections. Drive sales conversion through excellent product knowledge and consultative selling. Actively cross-sell and up-sell based on customer preferences.

Customer Experience:

Deliver a high-quality, personalized shopping experience to every customer. Resolve customer queries and complaints with professionalism and empathy.

Team Leadership:

Supervise, guide, and motivate the in-store team to achieve sales targets. Conduct regular performance reviews and provide training where needed.

Marketing & Outreach:

Plan and execute BTL activities and in-store promotions. Conduct catchment area analysis and support localized marketing initiatives.

Market & Competition Awareness:

Track and analyze competitor offerings, pricing, and promotional strategies. Provide regular insights on market trends to the management team.

Operational Excellence:

Maintain store hygiene, visual merchandising standards, and daily operational discipline. Oversee implementation of schemes such as Gold Mine (preferable experience).

Shifts & Flexibility:

Willingness to work in rotational shifts including weekends and holidays, as required.

Desired Competencies:

Excellent verbal communication and interpersonal skills. Strong persuasion and customer relationship management ability. Presentable appearance and well-groomed at all times. Secure and stable family background. Proficiency in local language and English. Basic computer literacy and familiarity with billing and inventory software.
Job Types: Full-time, Permanent

Pay: ?50,000.00 - ?60,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Work Location: In person