Job Description

Roles & Responsibilities of Store Manager1. Store Operations Management

Oversee day-to-day store operations to ensure smooth functioning. Maintain store cleanliness, organization, and compliance with operational standards. Ensure timely opening and closing of the store.

2. Inventory & Stock Control

Monitor and maintain optimal stock levels to prevent shortages or overstocking. Ensure accurate stock records through regular stock audits and cycle counts. Implement FIFO/FEFO and proper storage practices. Oversee receiving, billing, and documentation of all materials.

3. Sales & Customer Service (for retail stores)

Drive sales targets and implement strategies to improve store performance. Ensure high-quality customer service and handle escalated customer issues. Monitor product display, merchandising, and promotional activities.

4. Staff Supervision & Development

Recruit, train, and supervise store staff. Prepare duty rosters and ensure adequate staffing. Conduct performance evaluations and provide ongoing coaching. Maintain discipline, teamwork, and a positive work environment.

5. Vendor & Supply Chain Coordination

Coordinate with suppliers for timely delivery and quality of goods. Resolve issues related to shortages, damages, or incorrect shipments. Work closely with the purchasing and logistics teams.

6. Financial & Cash Management

Monitor daily sales transactions and ensure proper cash handling. Prepare and verify store accounts, cash deposits, and expense reports. Minimize shrinkage, wastage, and pilferage.

7. Compliance & Safety

Ensure compliance with company policies, legal norms, and audit requirements. Maintain safety, fire protection, and security protocols. Ensure storage practices meet quality, hygiene, and safety standards.

8. Reporting & Documentation

Prepare daily/weekly/monthly reports on sales, stock, staff performance, and store issues. Highlight discrepancies, shortages, or operational challenges to management. Maintain accurate documentation for audits and internal reviews.

9. Customer Relations & Store Image

Enhance overall store experience through improved ambience, service, and professionalism. Handle customer complaints and feedback to increase customer satisfaction. Ensure brand standards are maintained at all times.

10. Strategic Planning & Improvement

Identify opportunities for cost reduction and process improvement. Implement store strategies to boost productivity and profitability. Participate in management meetings and contribute to strategic decisions.
Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person