Job Description

Job Summary

The Dark Store In-Charge is responsible for overseeing the daily operations of a micro-fulfillment center (dark store) to ensure smooth order processing, accurate inventory management, timely dispatch, and high operational efficiency. This role requires strong multitasking ability, leadership skills, and experience in fast-paced retail or e-commerce environments.

Key Responsibilities Store & Operations Management

Oversee end-to-end functioning of the dark store, including inbound, picking, packing, and outbound operations. Ensure daily order fulfillment targets are met with accuracy and speed. Create and maintain store SOPs for operations, safety, and hygiene.

Inventory Management

Monitor stock levels, replenish inventory, and coordinate with procurement team. Conduct regular cycle counts and maintain accurate stock records. Investigate and resolve inventory discrepancies.

Team Leadership & Coordination

Manage and supervise dark store staff including pickers, packers, and delivery partners. Assign tasks, manage shift schedules, and ensure productivity standards are met. Provide training to new and existing team members.

Customer Order Execution

Ensure orders are picked accurately and dispatched within SLA timelines. Coordinate with last-mile delivery teams or third-party logistics partners. Resolve order-related issues promptly to maintain customer satisfaction.

Performance & Reporting

Track daily KPIs such as pick rate, order accuracy, dispatch time, and shrinkage. Prepare daily/weekly reports for management. Use inventory/operations software to update data in real time.

Required Skills & Qualifications Educational Requirements

Bachelor's degree (preferred) in Business, Logistics, Retail Management, or relevant fields.

Experience

2-3 years of experience in operations, warehousing, retail management, or e-commerce fulfillment centers. Experience managing teams in high-volume environments.

Key Skills

Strong multitasking and problem-solving ability. Knowledge of inventory management tools and WMS. Strong communication and people-handling ability. Ability to work under tight timeline and handle peak operational loads. Basic understanding of supply chain and last-mile logistics.

Personal Attributes

Detail-oriented and process-driven. Proactive and adaptable. High sense of responsibility and ownership.
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?16,000.00 per month

Benefits:

Provident Fund
Work Location: In person