Job Description

JOB DESCRIPTION - Store In-Charge

Location:

2 - Vadodara, 3 - Surat

Store In charge/Store Manager role (Q-commerce/Grocery/Retail preferred)

Prefer Immediate Joiner - Max 15 Days

Works in shifts and is fully accountable for the overall performance and day-to-day operations of the assigned store.

Specific Activities to be Done:

Metrics

Responsible for store-level metrics: OTD (On-Time Delivery), write-off, customer complaints, and attrition

Monitoring

Monitor and analyse key reports to take necessary actions for improving OTD, write-offs, DER, and customer complaints Ensure timely execution of GRN, PRN, cycle count, and FEFO/expiry-related processes Handle basic P&L understanding for store-level cost and efficiency

Store Operations

Ensure store processes are followed as per SOP Track live dashboards to resolve any operational bottlenecks in real-time Ensure process adherence and compliance at the store level

People Management

Create and manage staff rosters and ensure adherence Supervise, counsel, and guide store team members Drive recognition and manage discipline with timely feedback and warnings Strong understanding of retail store operations

Skills:

People management Good communication skills Leadership and team handling Operational and process orientation

Personal Attributes:

Customer focus (internal/external) Timeliness Initiative and ownership Speed and execution mindset

Profile:

Education:

Graduate

Years of Experience:

Minimum 3-4 years
Team handling Experience Required

Job Type: Permanent

Pay: Up to ?350,000.00 per year

Experience:

Store supervision in Q-commerce/Grocery/Retail : 3 years (Required)
Work Location: In person