Job Description

Job Summary

The Store Executive is responsible for delivering an exceptional in-store experience to parents and children by assisting with product selection, order fulfillment, billing, and customer service. The role supports smooth day-to-day store operations, maintains high standards of visual merchandising and hygiene, and ensures accurate handling of inventory and sales transactions.

The ideal candidate will be customer-focused, well-groomed, comfortable working with children, and adaptable to high-volume seasonal retail operations, especially during the back-to-school period.

Key Responsibilities

1. Customer Experience & Sales

Greet customers warmly and assist parents and children in selecting school uniforms, books, bags, shoes, and school supplies.

Ensure accurate understanding and fulfillment of school-specific booklists and uniform requirements.

Provide size guidance for uniforms and footwear, ensuring customer comfort and satisfaction.

Promote ease-of-ordering, technology-enabled processes, durability, and sustainability features of Invent're products.

Upsell and cross-sell relevant products to maximize basket value while maintaining a friendly, non-pushy approach.

Handle billing, POS transactions, exchanges, and returns smoothly and accurately.

2. Store Operations

Support day-to-day store operations, including opening and closing activities as assigned.

Maintain cleanliness, organization, and visual appeal of the store at all times.

Follow Standard Operating Procedures (SOPs) for cash handling, billing, and customer service.

Assist in implementing company policies, safety standards, and operational guidelines.

3. Inventory & Stock Management

Receive, unpack, and arrange merchandise as per store layout and merchandising guidelines.

Monitor stock levels on the floor and inform the Store Manager of replenishment needs.

Assist in stock counts, cycle counts, and seasonal inventory audits.

Help prevent stock loss, damage, and pilferage by following inventory control practices.

4. Visual Merchandising & Store Presentation

Maintain attractive and organized product displays for uniforms, books, and school merchandise.

Support seasonal visual merchandising, especially during back-to-school campaigns and promotions.

Ensure pricing labels, tags, and signage are accurate and updated.

5. Customer Support & Issue Resolution

Address basic customer inquiries, concerns, and complaints courteously and escalate issues to the Store Manager when required.

Support customers with online order pickups, order tracking, or technology-enabled ordering processes.

Collect customer feedback and share insights with the Store Manager to improve service quality.

6. Team Support

Work collaboratively with team members to meet daily sales and service targets.

Support new staff or temporary staff during peak season with on-the-job guidance.

Be flexible with shift schedules, including weekends, holidays, and peak seasons.

Qualifications & Skills

Minimum

Graduate

in any discipline (Bachelor's degree preferred).

1-3 years of experience

in retail sales or customer-facing roles; experience in school supplies, apparel, or books is an advantage. Strong communication skills in

Telugu, English and Hindi

Customer-friendly attitude with the ability to engage effectively with children and parents. Basic proficiency with

POS systems

, billing software, and inventory tools. Well-groomed appearance with high standards of personal hygiene and professionalism. Ability to stand for long hours and work in a fast-paced retail environment. Willingness to adapt to seasonal work pressure, especially during back-to-school periods. Working Conditions - This is a full-time position based on the mall operating hours (10am - 10pm) that requires flexibility, with work hours including evenings, weekends, and holidays, particularly during the busy back-to-school season.
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Work Location: In person