Job Description

Job Summary:

As a Store Executive in a high-end jewellery showroom, you will be responsible for delivering a

superior customer experience through in-store assistance, product recommendations, and proactive

sales initiatives including sales calling. You will support daily store operations, help drive footfall,

and build long-term relationships with clients. The role demands excellent communication skills,

attention to detail, and a customer-centric approach.

Key Responsibilities:

1. Sales & Customer Service:


Welcome and engage customers visiting the showroom.


Understand individual customer preferences and recommend suitable jewellery pieces (gold,

diamond, platinum, silver).


Explain jewellery specifications - karat, certification, stone quality, pricing, and offers.


Ensure smooth sales conversions, handle objections, and follow up as needed.


Promote ongoing store offers, loyalty programs, and festive schemes.

2. Sales Calling / Tele calling (Outbound):


Call existing and prospective customers to inform them about new collections, promotions,

events, and festive offers.


Follow up on leads, enquiries, and pending quotations.


Schedule appointments or showroom visits via phone/SMS/WhatsApp.


Maintain a customer calling database/CRM system, with proper follow-up tracking.


Record call outcomes and report daily call activity to the store manager.


Handle inbound calls professionally and provide accurate product/store information.

3. Store Operations & Inventory:


Assist in stock arrangement, jewellery display setup, and regular cleaning of counters.


Handle jewellery items with care and ensure all pieces are securely tagged and placed.


Participate in daily opening/closing stock counts and coordinate with inventory team.


Ensure compliance with all SOPs regarding security, hygiene, and customer service.

4. Billing & Documentation:


Operate the billing system and prepare accurate invoices.


Maintain sales documentation, customer KYC, and transaction records.


Issue warranties, certificates of authenticity, and tax invoices.

5. CRM & Customer Retention:


Develop strong client relationships through personalised service and timely follow-ups.


Maintain updated records of birthdays, anniversaries, and preferences for gifting

suggestions or campaigns.


Coordinate post-sale services like resizing, repolishing, exchanges, or repairs.

6. Team Support & Reporting:


Collaborate with team members to meet daily and monthly sales targets.


Attend internal meetings, product training, and promotional briefings.


Share customer feedback, complaints, or suggestions with management.

Required Skills & Qualifications:


Education: Minimum HSC; Graduate preferred.


Experience: 1-3 years in retail, jewellery, tele calling, or customer service roles.


Languages: Fluent in English, Hindi, and Marathi (preferred).


Core Skills:

o Excellent verbal communication and persuasion skills.

o Basic jewellery knowledge (gold purity, diamond grading, hallmarking, etc.).

o Ability to make confident and courteous sales calls.

o Familiarity with CRM software or Excel for maintaining calling lists.

o Strong organisational and interpersonal abilities.

o High level of honesty and customer confidentiality.

Compensation & Benefits:


Salary Range: ₹15,000 -
30,000/month (depending on experience)


Incentives: Monthly sales commissions, calling performance bonuses


Other Benefits: Diwali/festive bonuses, uniforms, and training


Leave Policy: Weekly off on Monday, leave as per company norms

Preferred Candidate Profile:


Experience in a branded jewellery outlet (e.g., Tanishq, Kalyan, Malabar, TBZ, etc.)


Comfortable making a minimum number of daily customer calls (e.g., 40-60)


Knowledge of jewellery trends, gifting patterns, and festive buying behaviour in Mumbai


Local candidates preferred due to store timings and commuting needs

Job Type: Full-time

Pay: ₹10,098.69 - ₹34,601.50 per month

Schedule:

Day shift
Supplemental Pay:

Commission pay
Work Location: In person