Job Description

The Opportunity

Be the brand's on-ground CEO: leading people, product, place, and profit - end to end. Set the standard and the pace on the floor; turn first visits into lasting rituals and advocates. Work directly with the founders; your ideas move fast. We're building a bench of Store Directors this is a runway to multi-store leadership and future company roles.


What You'll Lead

People & Culture: build, coach, and inspire a high-performing, cross-trained team across Retail,

Cafe, BOH/Ops, and Digital Concierge.

Guest & Community obsession, VIP rituals, tastings/masterclasses, and local collaborations that

create a cult following.

Business & P&L: daily grip on sales, margins, UPT/ATV, conversion, labour, waste, and shrink;

act quickly and intelligently on insight.

Operations & Excellence: immaculate SOPs, audit-readiness, accurate inwards and GRN/IRN,

disciplined inventory and waste control.

Omnichannel & Digital: seamlessly orchestrate store, website, WhatsApp, and phone orders;

grow memberships and repeat business through personalized outreach.

Space & Storytelling: visual merchandising, tasting counters, and seasonal narratives that make

guests linger - then return.

Partnerships & Compliance: proactive relationships with mall/property and regulators;

unwavering hygiene and food-safety (FSSAI-aligned).

Leadership & People

30/60/90 Onboarding: crystal-clear goals; role mapping; cross-training matrix by week 4;

successors identified by day 90.

Coaching Cadence: daily huddles; weekly floorcraft coaching; monthly development chats;

quarterly talent reviews.

Standards & Training: service playbook, brand voice, grooming, escalation ladder; 100% hygiene

& food-safety compliance.

Scheduling & Labour: demand-based rostering, smart allocations, and live redeployments during

peaks to lift productivity per sq. ft without compromising service.

Culture & Retention: recognition rituals, transparent feedback loops, psychologically safe and

approachable leadership; track eNPS and attrition with quarterly goals.

Quality & Audits: zero-incident mindset; routine safety/EHS checks; training completion and

audit scores tracked and celebrated.



You Might Be Born For This If...

You're a magnetic, hands-on leader who reads a room and a P&L with equal ease. You have a point of view on taste: origins, makers, terroir, craft and you love sharing that

curiosity.

You stay calm, clear, and generous under pressure; your team feels braver around you. You love to lead people and P&L with equal passion.

What You've Done

6-10 years in premium/luxury retail or hospitality (food-led environments a plus), leading 10+

teammates across multiple functions.

Proven P&L accountability and comfort with the daily rhythm of KPIs, inventory health, audits,

and loss prevention.

Experience with guest management and omnichannel outreach (appointments, remote selling,

concierge fulfilment).

Strong communication and stakeholder management with property partners and local regulators;

FSSAI/hygiene know-how.

Great story teller and passionate about food and beverage

What Success Looks Like

Store rhythm is crisp: huddles, walk-throughs, and dashboards drive action; SOPs are lived, not

laminated.

Top guests are mapped by name and palate; tastings/masterclasses have waitlists; repeat orders

are climbing.

Inventory is healthy and honest: GRN/IRN accuracy is consistent; waste/shrink are trending

down; audits are clean.

Team is confident and kind: cross-training underway; successors visible; eNPS baseline captured

and improving.

You will own and oversee the company's governance standards, ensuring consistency and

compliance at all levels



Rewards & Pathway

Compensation: ~15 lakh per annum (fixed) + performance-linked profit-sharing. Access: direct, ongoing access to the founders mentorship and rapid decision-making. Trajectory: part of a growing bench of Store Directors with a clear runway to multi-store

leadership and, over time to even own the role of CEO