Job Description

Provides a basic level of technical and subject matter expertise in one or more technologies. Assists in the delivery of appropriate documentation such as support procedures for 1st level operations May be asked to assist with production of technical documentation for assigned tasks and projects. Provides input to the upkeep of system information Provides assistance for the reduction in volume and mean time to recover incidents in assigned business unit by providing high-level trouble shooting on technical issues. Provides assistance in proactive problem management in order to deliver high service levels. Assists with identifying risks & issues following appropriate escalation procedures. Assists with upgrades of production systems Assists with the production of implementation/project plans according to agreed standards and ensures project processes and timelines are understood and followed. Adheres to change management procedures Adheres to operations procedures, standards, and technical policies. Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes. Stays abreast of recent developments in related technical community, including new technology and business news that may impact vendors’ ability to provide service. Responsible to seek out all information and to fully understand all aspects of each device’s technology configuration and uses all approved engineering tools available to implement conforming change. Assists in the analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations. Reviews and coordinates the implementation of proposed modifications, and changes to the production environment. Database Engineer: Provides direction for: proactive health and performance monitoring of database indexes and logs and troubleshooting of reported issues. Reviews implemented scripts, stored procedures, and reports generated by automated database maintenance scripts. Participates in the technical design process as it relates to database implementations, reviews technical documents, and communicates any risks or issues using the appropriate escalation procedures. Provides directions to technical recovery plans (Database Standby and Replication, Backup and Recovery). Platform Engineer: Packages company approved hardened versions of targeted operating systems. Ensures stack of agents for management systems are properly installed and connected. Maintains patch levels in accordance with change management and security standards. Storage Engineer: Participates in storage-related projects, including switch installations, disk consolidations, disk assignments, replication, and more. Network Engineer: Reviews the network infrastructure documentation/ run book for standards adherence. Complies with all routing and rules sets, sequences, defaults, and standards. Documents and maintains all applicable configuration standards. Assures all NIC and port speeds are appropriately locked down. Application Engineer: Fully familiarizes self with all aspects of the developed code. Recognizes design problems and errors and takes corrective action from a design perspective on the object code environment. Interfaces with development teams on system design enhancements and the elimination of intermittent hardware/software problems.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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