To oversee the overall operations of the shop including sales, customer service, dining area management, staff coordination, hygiene, and day-to-day functioning to ensure smooth operations and excellent customer experience.
Key Responsibilities1. Store Operations & Management
Supervise daily store operations including opening, closing, cash management, and stock handling.
Ensure product availability, proper display, and adherence to FIFO.
Monitor bakery/cake counter, dining area, and service quality.
Maintain cleanliness, hygiene, and safety standards as per company SOPs.
2. Customer Service & Dining Management
Greet customers, understand their needs, and ensure quick service.
Oversee the dining area to ensure tables are clean, food is served on time, and guests are comfortable.
Handle customer queries, complaints, and feedback professionally.
Assist customers with product suggestions and upselling.
3. Staff Supervision & Coordination
Allocate tasks to counter staff, waiters, stewards, and support staff.
Ensure team discipline, grooming standards, and punctuality.
Train new staff on menu knowledge, service standards, and order-taking.
Motivate the team to achieve monthly sales and service targets.
4. Sales & Cash Handling
Manage billing, cash, UPI, card transactions, and maintain accurate records.
Prepare daily sales reports (DSR) and submit to management.
Achieve sales targets and promote new products or offers.
5. Inventory & Stock Control
Maintain daily stock registers, wastage logs, and consumption reports.
Conduct stock audits and coordinate with central kitchen/warehouse.
Raise purchase requests for materials required.
6. Compliance & Reporting
Ensure compliance with company policies, food safety, and statutory guidelines.
Report operational issues, maintenance needs, and staff concerns to management.
Ensure proper documentation like SOD, POD, attendance, and checklists.
Skills & Competencies
Strong communication and customer service skills.
Knowledge of F&B operations and dining service.
Leadership and team-handling capability.
Basic computer knowledge and POS experience.
Problem-solving ability and calm handling of peak hours.
Qualification & Experience
Minimum 12th pass / Diploma or Degree in Hotel Management preferred.
2-4 years of experience in F&B retail, bakery, restaurant, or cafe operations.
Experience in team supervision is an added advantage.
Work Environment
Shift-based working depending on store hours.
Fast-paced and customer-focused environment.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
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