Job Description

:
1. Central Process Ownership & Governance
Own end-to-end STO, STN, and RTV processes across all locations.
Define, implement, and control SOPs, SLAs, and approval matrices.
Ensure standardized execution across warehouses, vendors, and logistics partners.
2. STO / STN Operations Control
Monitor inter-warehouse stock movements for accuracy and timeliness.
Track creation, dispatch, receipt, and closure of STO/STN transactions.
Reconcile system vs physical inventory and resolve variances.
Drive closure of pending, aging, or mismatch cases.
3. RTV Process Management
Own end-to-end Return to Vendor (RTV) lifecycle:
o RTV creation and approvals
o Physical dispatch and vendor acknowledgment
o GRN closure and financial reconciliation
Coordinate with vendors, warehouses, logistics, and finance teams for timely RTV
closure.
Track recoveries, credits, and write-offs related to RTV.
4. Loss Control & Exception Management
Identify shortages, damages, transit losses, and non-receipts.
Drive root cause analysis and corrective/preventive actions.
Escalate high-value or aging discrepancies to leadership.
5. Data, MIS & Reporting
Own centralized MIS and dashboards for:
o STO/STN aging
o RTV status and recoveries
o Inventory variance and loss analysis
6. Prepare strong PowerPoint presentations for:
o Weekly operational reviews of Monthly management reviews
Audit and compliance discussions
7. Stakeholder Coordination
Act as central SPOC for STO/STN/RTV processes.
Drive regular follow-ups with:
Warehouse teams
Logistics & line-haul teams
Vendors and courier partners
Finance & audit teams
Ensure timely closures and SLA adherence.
8. Audit, Compliance & Process Improvement
Support internal and external audits related to inventory movements.
Ensure documentation, approvals, and compliance readiness.
Identify automation and system enhancement opportunities.

Skills Required