Job Description

The Role

The Restaurant Steward/Server is the face of our establishment, responsible for ensuring every guest has a delightful and seamless dining experience. This role requires strong communication skills, an in-depth understanding of restaurant menu dishes and sweets, and a proactive, guest-focused attitude.

Key Responsibilities

Guest Service & Experience

Menu Expertise:

Develop a comprehensive knowledge of all food items (main courses, appetizers, breads, beverages) and their preparation methods.

Sweets Specialization:

Be an expert on the

Mithai/Sweets menu

, including ingredients, cultural significance, and recommendations (e.g., suggesting a specific sweet after a meal, explaining shelf-life for take-out).

Order Management:

Take food and beverage orders accurately, using the POS system efficiently, and communicating special requests or dietary needs to the kitchen.

Service Delivery:

Serve food and beverages in a timely, precise, and professional manner, adhering to high standards of presentation and hygiene.

Issue Resolution:

Handle guest complaints and concerns with patience and tact, escalating issues to the manager when necessary.

Operations & Maintenance

Set-Up & Close-Down:

Prepare the dining area before opening (setting tables, checking cleanliness) and perform thorough closing duties (cleaning, resetting, securing unused items).

Cleanliness & Hygiene:

Maintain impeccably clean dining areas, service stations, silverware, glassware, and serving utensils throughout the shift.

Teamwork:

Collaborate effectively with kitchen staff, hosts, and other service personnel to ensure smooth operations.

Sales & Recommendations

Upselling:

Strategically suggest appetizers, desserts, and premium beverages to enhance the guest experience and increase check value, with a focus on seasonal and specialty sweets.

Packaging:

Expertly package sweets/mithai and takeaway food orders, ensuring accurate labeling and secure handling.

Qualifications & Skills

Experience:

Minimum 2 years of experience in a similar Steward/Server role, preferably in a full-service restaurant. Experience with North Indian cuisine is a significant advantage.

Communication:

Excellent verbal communication and interpersonal skills. Proficiency in English is a plus.

Customer Focus:

A natural ability to anticipate guest needs and deliver service with a genuine smile and positive attitude.

Product Knowledge:

Demonstrable enthusiasm for learning about and explaining North Indian dishes and traditional Indian sweets.

Ethics:

High standard of personal hygiene and professional appearance.
Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Flexible schedule Food provided
Ability to commute/relocate:

Zirakpur, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Work Location: In person