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Team Member will play a crucial role in delivering an outstanding customer experience. From product knowledge to ensuring quick and friendly service, will be the backbone of store operations. This role requires energy, teamwork, and a passion for great service.
Key Responsibilities:
1. Product Knowledge
*Carries good product knowledge and should be able to explain all products to customers.
*Maintain consistency in serving size, right packing and smallware use.
*To adhere to strict food safety, hygiene and grooming standards.
*Cupcake icing knowledge is a must for all team members.
2. Customer Service & Order Fulfilment
*Greet customers warmly and take orders efficiently.
*Ensure order accuracy and timely service.
*Handle customer inquiries and feedback professionally.
3. Store Operations & Maintenance
*Maintain cleanliness in the dining, and workstation areas.
*Assist in stocking inventory and managing supplies.
*Follow all safety and sanitation protocols.
*Follow the opening/closing checklist, wastage sheet daily.
*Paying attention to every aspect of service- from cleanliness to presentation.
*Responsible to maintain all smallware and equipment's.
4. Teamwork & Efficiency
*Work collaboratively with the team to ensure smooth operations.
*Assist colleagues during peak hours to maintain speed of service.
*Follow instructions from managers and supervisors effectively.
*To carry out any job assigned by the Supervisor/Outlet manager
*Each team member is expected to maintain a low ego, understanding that we all play a vital role in preserving and expanding our brand.
Job Types: Full-time, Permanent
Pay: ₹216,000.00 - ₹240,000.00 per year
Benefits:
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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