Job Description

Position:

F&B Guest Service Associate

Department:

Food & Beverage

Reports To:

Restaurant Supervisor / F&B Manager

Role Overview

The F&B Guest Service Associate is responsible for delivering warm, efficient, and professional guest service in the restaurant, cafe, banquets, or in-room dining area. The role ensures guest satisfaction through prompt service, product knowledge, and maintaining hygiene and service standards

Key Responsibilities

Guest Service & Operations

Greet guests warmly and escort them to assigned tables Present menus, assist guests in menu selection, and provide product recommendations Take accurate food & beverage orders and ensure timely service Ensure tables are properly set, cleaned, and maintained throughout service Address guest queries, complaints, and requests courteously Ensure guest satisfaction and promote repeat business

Service Standards & Hygiene

Follow SOPs for food handling, service, and safety Maintain cleanliness of service areas, workstations, and cutlery/glassware Ensure compliance with FSSAI and hotel hygiene standards

Coordination & Support

Coordinate with kitchen and bar teams for smooth order flow Assist in buffet setup, banquet support, and special event operations Help with inventory management and requisitions when necessary

Sales & Upselling

Promote daily specials, combos, and signature dishes Suggestive selling to enhance guest experience and revenue

Skills & Competencies

Excellent communication and interpersonal skills Pleasant personality with strong customer service orientation Ability to multitask and work in a fast-paced environment Basic knowledge of food & beverage service styles Team player with a positive attitude

Qualifications

Diploma/Degree in Hotel Management preferred 0-2 years of experience in F&B service (freshers may also apply) Basic knowledge of POS systems is an added advantage
Job Types: Full-time, Permanent

Pay: ₹9,832.81 - ₹20,732.50 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Work Location: In person