Job Description

We are looking for a courteous and service-oriented

Steward

to join our resort restaurant team. The ideal candidate will ensure guests have a pleasant and memorable dining experience by delivering prompt, attentive, and friendly service. You will play a key role in creating a warm atmosphere that reflects the hospitality and standards of Masagram Country Resort.

Key Responsibilities:

Greet guests politely and present menus. Take accurate food and beverage orders and relay them to the kitchen/bar. Serve food and beverages efficiently, ensuring quality and presentation standards. Check in with guests during meals to ensure satisfaction. Handle billing and payment procedures using POS systems. Maintain cleanliness and hygiene of tables, service areas, and utensils. Refill water, condiments, and attend to guest needs promptly. Coordinate with kitchen and service staff to ensure smooth operations. Handle guest complaints or concerns professionally and report to the supervisor when necessary. Follow all food safety and hygiene protocols.

Qualifications and Skills:

Minimum 6 months to 1 year of experience as a waiter/waitress or F&B service staff. Knowledge of menu items, ingredients, and dietary information. Good communication skills in English and local language. Positive attitude, teamwork spirit, and customer-focused approach. Well-groomed and presentable. Ability to multitask and work in a fast-paced resort environment. Flexibility to work shifts, weekends, and holidays.
Job Type: Full-time

Pay: From ?8,500.00 per month

Benefits:

Flexible schedule Food provided Leave encashment Paid sick time Paid time off
Ability to commute/relocate:

Burdwan, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Application Question(s):

Do you know IDS system to take orders and print bills?
Experience:

Guest services: 1 year (Required)
Language:

English or Hindi (Preferred)
Shift availability:

Overnight Shift (Required) Night Shift (Required) Day Shift (Required)
Work Location: In person