Job Description

Posted Date 09 Jan 2025
Function/Business Area Human Resources & Training
Location Guwahati
Job Responsibilities 1. Plan and deliver training to all service points in state

2. Identify training needs and skill gap of employees at service points

3.Improve the technical and behavioral skills of employee at service

points

4. Maintain repair quality and keep minimum repair bounce

5. Find innovative ways to improve the service quality and reduce

service cost

6. Provide technical support to service point employees

7. Monitor product failure and report quality issues reported in field.

8. Provide soft skill training to all customer facing employee at

service points

9. Manage on-line training and class room training for large groups

10. Provide on-the-job training to employees at service point.
Education Requirement Diploma in Engineering / Graduation in any discipline (B.E/ B. Tech

preferred)
Experience Requirement 5 - 12 years
Skills & Competencies 1. Knowledge of CRM

2. Knowledge of Training Content development

3. Technical knowledge of mobile phones repair and training

4. Communication skills

5. Team management skills
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Location Map : Guwahati