Job Description

Description

JOB SPECIFICATION

JOB TITLE: State Service Incharge

REPORTING TO: Regional Operations Manager

JOB TYPE: Fixed term

START DATE: Immediately



PURPOSE OF THE ROLE

Regional support for the direct installations of cash sorter machines manufactured by Glory Global Solutions and Talaris India Pvt Ltd across India.



EDUCATIONAL QUALIFICATIONS / TRAINING



Diploma in Engineering with more than 5 years experience in the industry.



REQUIRED SKILLS AND ABILITIES



Ability to handle team

Ability to resolve technical issues

Client Interfacing

Technical Training

Highly self motivated and responsible, with keen attention to detail

Good written and oral communication skills

Key Responsibilities

Machine installations in the regions allocated by the firm+ Train end users in banks and financial institutions on the various machine related functionalities + Manage SLA
+ Build team for the region
+ Manage Team of Field service engineers
+ Liaise with the Services Help desk to get the logged service requests or complaints closed in time through team of engineers
+ Support engineers for handling critical issues
+ Training of engineers
+ Manage and ensure scheduled preventive maintenance
+ Managing spares support in the region
+ Co-ordinating with Customers in the region for the queries and escalations
+ Manage reporting to local / regional Bank teams
KEY INTERFACES + Partner Engineers
+ Customers in the region
+ GGS Central office

Skills, Knowledge & Expertise

Diploma in Engineering with more than 5 years experience in the industry.

About GLORY

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are - with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that's how we stay ahead. Diversity & Respect. We value the strength in our differences. * Teamwork. We succeed together.