Job Description

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Role/Job Title: Lead - Infra & F & M

Business: Corporate Function

Function/ Department: Enterprise Services Group

Place of work: Mumbai

Roles and Responsibilities:

'-Manage essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling for the assigned region
'-Ensure that basic facilities are well-maintained
'-Oversee performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
'-Choose furniture and office equipment styles and models, arrange furniture placement, and supervise the layout of departmental workstations and offices
'-Oversee facility refurbishment and renovations and any necessary replacements and repairs
'-Ensure that facilities meet compliance standards and government regulations
'-Lead in planning for the future by forecasting the facility's upcoming needs and requirements
'-Manage deep relationships with landlords, manage contracts and arrange best offers for material and jobs
'-Adhere to the reporting procedures as per bank's standards and requirements
'-Present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases
'-Liaise with external vendors to ensure efficient administrative services
'-Obtain quotes and tenders from vendors and suppliers
'-Set up Standard Operating Procedures for the management of the critical environment and ensure compliance at site
'-Plan and monitor appropriate facility management staffing levels, ensure efficient utilization
'-Oversee training to on-site teams on equipment procedures and implementation. All desired training are completed as per schedule
'-Communicate workplace safety precautions to employees
'-Develop contingency plans in case of uncertain situations, such as equipment breaking down unexpectedly
'-Capture and share best- practice knowledge amongst the team

Secondary Responsibilities:

'-Collaborate with the business/ support units and provide them with requisite materials and services that help them in their day to day operations
'-Keep abreast with global market trends and competitor strategies in key markets
'-Create an environment that promotes collaborative learning and collective ownership of responsibilities.

Managerial and Leadership Responsibilities:

'- Monitor key parameters on productivity, hiring quality and costs via maintaining relevant scorecards
- Attract and retain best-in-class talent for key roles in their reporting structure
- Ensure adherence to benchmarks/processes set up for finalising commercials and other key parameters.

Key Success Metrics:

TAT, Compliance, Portfolio quality