Job Description

Posted Date 13 Sep 2025
Function/Business Area Sales and Distribution
Location Dehradun
Job Responsibilities Overall Job Mandate

1. Establish Service infra and network at JC/JP level

2. Ensure Home Connect and Home Assist are carried out within quality

and SLAs

3. Drive productivity of Home Care technicians

4. Replicate best practices - bring about healthy competition for WIN

WIN situation in service delivery

Key Responsibilities

1. End to End customer life management : Connect, Solution offering,

Care

2. Execute Home Care processes and plans (Plan Vs Actual)

3. Field Service readiness for Home Connect Care at JC/ JP (Manpower,

Tools, Equipment`s , Training & Validation, uniform)

4. Ownership Approach in Team : Proactive Working , solution mindset,

System based working

5. Field Visit to check the pulse of installation Quality and adherence

to Working Guidelines

6. Support to JC team for ensuring smooth functioning of operations -

materials / consumables

7. Cross-function collaboration to ensure seamless execution of home

care operations.

8. Escalation Management : Analyze customer issues and initiating

corrective action leading to inputs for Training module enhancement

9. Ensure manpower movement across JC for optimum utilization of

resources.

10. Market Intelligence / Competition Benchmarking
Education Requirement BE/ B.tech /MBA
Experience Requirement 10 - 12 years
Skills & Competencies 1.Large Team Handling capability.

2.Service Acumen

3.Local Area Knowledge

4.High Networking skills

5.Influencing ability
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Location Map : Dehradun