Job Description

• Direct and guide team of cluster heads and other workshop staff for service operations.
• Responsible for company's owned workshops and FOCO workshops (aftermarket parts & service).
• Provide resolution to customer escalation cases
• Maintain service standards and quality across all outlets.
• Brand Consistency: Ensure all service marketing communications align with identity, focusing on the quality service, performance-driven heritage of the brand.
• BTL marketing - Organize and promote customer events such as service camps, exclusive service offers, and customer appreciation events to build relationships and encourage repeat business.
• Customer Engagement & Retention: Develop and manage customer loyalty programs and campaigns aimed at existing customers to increase service visits and retention.

Reporting to : Operations Head
Background: Passenger Vehicle Dealership
KPI

• Service Profitability
• Service Quality
• Increase Customer Satisfaction