Job Description

Job Requirements
About the Role
The State Head - Gold Loan is responsible for driving gold loan business growth across multiple channels within the assigned state. This includes identifying high-potential locations, expanding distribution networks beyond branch banking, and leading a team of dedicated sales professionals. The role demands strategic planning, operational excellence, and a strong focus on customer experience and portfolio quality.
Key Responsibilities
Primary Responsibilities

• Identify branches and potential locations for gold loan business through market surveys and competitive analysis of NBFCs and banks.
• Expand distribution channels by identifying and activating non-branch avenues for gold loan acquisition.
• Ensure productivity of Gold Loan Officers (GLOs), targeting a minimum of ? lakhs per month in new business and achieving 80% renewals on eligible customers.
• Recruit and manage dedicated gold loan personnel, including Gold Loan Officers, Territory Managers, and Area Sales Heads.
• Grow the Assets Under Management (AUM) for gold loan products while meeting revenue, cost, profitability, and portfolio quality targets.
• Collaborate with the Product Head - Business Loan to offer comprehensive funding solutions and ensure DSTs are appropriately incentivized.
• Ensure timely renewals of gold loan customers to retain and grow the customer base.
• Maintain strong relationships with valuers and valuation agencies, ensuring timely rotation and compliance.
• Train gold loan officers on fraud detection and identification of counterfeit ornaments.
• Design a seamless and fulfilling customer journey to enhance satisfaction and position IDFC FIRST Bank as the preferred banking partner.
• Ensure adherence to internal compliance and regulatory frameworks across all operations.

Secondary Responsibilities

• Recommend process improvements to enhance service efficiency and quality across the assigned region.
• Suggest policy and procedural changes to drive operational excellence and superior customer service.
• Leverage internal synergies by collaborating with cross-functional teams and stakeholders.

What We Are Looking For
Education

• Graduation: Full time graduate in any discipline from a recognised institution.
• Post-graduation: Postgraduate in any discipline from a recognised institution.

Experience

• Minimum of years of experience in gold loan sales or related financial services within BFSI industry.

Skills and Attributes

• Strong understanding of gold loan products, market dynamics, and customer behaviour.
• Proven ability to lead and manage sales teams across multiple locations.
• Excellent communication, training, and stakeholder management skills.
• Strategic thinking with a focus on portfolio quality and customer retention.
• Ability to attract, motivate, and retain top talent while maintaining low attrition.

Skills Required