Job Description

Purpose of Role: The Inside Sales Executive is responsible for driving outbound sales efforts by proactively engaging potential customers through phone-based communication. This role focuses on identifying customer needs, presenting tailored product or service solutions, and closing sales to contribute to revenue growth. The position requires a persuasive communicator with strong interpersonal and negotiation skills, dedicated to delivering results in a fast-paced sales environment.Accountability & Responsibilities of Role : - Make outbound calls to prospective customers from provided databases or marketing-generated leads.- Understand customer needs and qualify leads to pitch appropriate products or services.- Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups.- Accurately document customer interactions and outcomes in the CRM system.- Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs.- Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals.- Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention.- Stay informed on product features, promotions, industry trends, and competitor offerings.Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities.Position Requirements:Educational Background:- Bachelor's degree in business administration, Marketing, Communications, or a related field (preferred).Work Experience:- 1-3 years of experience in outbound calling, tele sales, or inside sales.- Experience with CRM systems and sales tracking tools.- Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance.Technical / Industry Skills:- Strong communication, persuasion, and negotiation skills.- Target-driven with a high level of self-motivation and resilience.- Multilingual abilities are a plus.Key Competencies: - Delivering Results & Fostering Ownership : Consistently meets performance metrics and takes accountability for results.- Building Customer Value : Anticipates customer needs and provides solutions that build loyalty and satisfaction.- Networking & Influencing Collaboratively : Builds rapport quickly and influences decisions through clear, persuasive communication.- Driving Change : Adapts to changing goals and market conditions with agility and a positive attitude.- Shaping Strategy : Stays informed about industry trends and aligns sales pitches to business strategy.- Leading Teams : Supports team success through collaboration, knowledge sharing, and peer motivation (if applicable).Success Metrics:- Number of conversions/sales achieved- Call volume and productive talk time- Conversion rate from leads to customers- Follow-up response rate and CRM data accuracyWork Environment & Schedule:- Full-time role; shift-based or fixed schedule as per business requirements- On-site model- May require weekend availability based on campaign or customer demand (ref:updazz.com)

Skills Required