Job Description

Role Summary
The Staffing Manager will act as a strategic partner to our Enterprise Clients, bridging the gap between client requirements and recruitment delivery. You will own the P&L for your assigned accounts, lead a high-performing recruitment team and support statutory compliance / Payroll team operations. The ops lead and account manager will be reporting to this role.
Key Responsibilities:

• Strategic Account Management: Act as the Lead Consultant for enterprise clients; drive monthly/quarterly business reviews (MBRs/QBRs) and manage escalations with a solution-oriented mindset.
• P&L & Revenue Growth: Responsible for achieving Gross Margin targets. Identify opportunities within accounts to upsell Contract Staffing, C2H, Managed Services.
• High-Volume Delivery: Support a team to deliver on Non-IT mandates across diverse sectors, ensuring the Turnaround Time (TAT) and Joining Ratio exceed industry benchmarks.
• Operational Excellence: Overlook the entire life-cycle from on-boarding to payroll coordination. Implement performance dashboards.
• Strategic Alignment: Translate executive business goals into actionable, measurable operational plans.
• Stakeholder Consultation: Partner with hiring managers and client leaders to provide data-backed advice on market trends, compensation, and talent pool depth.

Required Skills:

• Account Management and Client Servicing.
• Hands-on knowledge of staffing operations, payroll coordination, and compliance
• Expertise in Non-IT Staffing workflows and labour law fundamentals.
• Strong commercial acumen (understanding of mark-ups, billing cycles and GM).
• Exceptional negotiation skills for contract renewals and rate revisions.

Skills Required