Job Description

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone.


Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses, and government entities. We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants, and government entities with a secure, convenient, and reliable way to pay and be paid in 170 countries and territories.
The candidate will work as part of the Enterprise CRM team supporting Visa s Sales and Merchant businesses. The ideal candidate will own/lead the architect, design, develop, implement and support of key Sales/Service modules for the B2B businesses. The role will involve/participate in improving the effectiveness and efficiency of the CRM platform and ensure successful delivery of business capabilities. The ideal candidate will bring strong hands-on experience/expertise in developing technical solutions in the CRM domain.
Responsibilities:

• Lead/own/drive MS Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy
• Support high quality business solutions on Microsoft Dynamics CRM platform
• Able to work on multiple projects and initiatives with different/competing timelines and demands
• Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels
• Coordinate/collaborate with other developers and stakeholders regarding status, technical issues, and creative solutions
• Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks spanning the full application development life cycle and maintenance
• Work closely with various IT and business stakeholders to drive and/or facilitate development of requirements, specifications, and use cases for assigned projects
• Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design
• Create documentation and procedures while maintaining best practices and following Visa's methodology for development, installation, and maintenance
• Engineering/ops excellence is a key expectation from all employees and the candidate should be comfortable in supporting/improving existing applications while meeting SLA/OLAs
• Must have hands-on experience with working in Agile/Scrum methodology/environment
• Must have hands-on experience in understanding/improving release management procedures

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

• 
  06 to 10 years of hands-on experience in Microsoft Dynamics CRM
• Experience and expertise in CRM entities such as - workflows, configurations, customization, reporting, dashboards, web resources, power platform, security model and UI development
• Mandatory Experience in implementing CRM integrations to other systems using web services
• Strong .Net and C# skills. Knowledge of Visual Basic, Visual Studio, Web Services, and the CRM SDK is preferred
• Experience extending Dynamics CRM workflows using .Net components
• Significant experience in development and support of CRM applications
• Experience in building database queries and procedures
• Excellent process orientation, planning, organizational and problem-solving skills
• Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
• Demonstrated ability to solve complex software development issues
• Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
• Proactive thinking with a ‘can do’ attitude
• Bachelor's degree in a Computer Science or Engineering discipline. Master’s Degree is a plus

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in the country where this job is located are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.