Job Description

Job Title : Staff Service Designer

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Experience : 9-12 Years
Location : Pune


Key Responsibilities:


Skilled in qualitative and quantitative research, planning and leading user studies to uncover insights that inform user-centered service design. Create service blueprints and journey maps to visualize touchpoints and processes, ensuring a seamless user experience throughout. Design services that seamlessly connect front-stage and back-stage elements for efficient delivery, using systems thinking to understand and address interrelated components. Collaborate with product teams, developers, and business partners to ensure service improvements align with business goals and are practical, while also contributing to strategy and business cases. Create and test service concepts, prototypes, and frameworks to validate ideas and ensure practical, user-centered designs. Skilled in leading workshops with designers, product teams, and cross-functional partners to align on the problem space, users, and end-to-end journey.
Requisites:
Significant experience as a Service Designer or similar role Strong understanding of user-centered design principles. Ability to work effectively in a cross-functional team environment. Strong analytical and problem-solving skills. * Familiarity with systems thinking and its application in service design.