Job Description

To provide front-desk reception services for patients/visitors and to perform phlebotomy (blood specimen collection) and related laboratory sample management tasks, thereby supporting smooth workflow in the clinic/lab and ensuring excellent patient experience.

Reception Duties

Welcome and greet patients, visitors and clients in a courteous, professional manner. Handle patient registration: check in / check out, verify patient details, update records. Answer incoming phone calls, handle enquiries, direct calls to appropriate personnel. Schedule appointments, manage appointment calendar, and guide patients on sample collection requirements. Process payments, billing or reception charges and hand over receipts/slips as applicable. Maintain waiting area, reception desk and patient flow to minimise delays. Coordinate with other departments (lab, finance, doctors) for smooth patient interaction. Maintain confidentiality of patient data and records at all times.

Phlebotomy / Sample Collection Duties

Identify and verify patient details before sample collection (name, ID, test requisition) to ensure correct specimens. Perform phlebotomy (venipuncture, capillary punctures) and other specimen collections (urine, stool, etc) per lab protocols. OIP+2fmic.org.af+2 Label specimens accurately, handle and transport them to respective testing areas while maintaining specimen integrity. fmic.org.af+1 Explain the procedure to patients, reassure them as needed, and ensure comfort and safety during collection. Maintain inventory of phlebotomy supplies and ensure equipment cleanliness and readiness. Brightspyre Follow infection control, safety and quality procedures in handling specimens. Assist with retrieving or handing over test reports to patients as per lab policy.
Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹8,086.00 - ₹11,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid time off Provident Fund
Work Location: In person