Job Description

Summary

===========================


Responsibile for day-to-day operational execution of a multiple governance projects. Ensures the team has the facilities, tools, resources and skills they need to deliver on commitments while tracking ongoing execution and delivery of projects. Proactively identifies and removes obstacles or barriers on behalf of the team.
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Senior IT Infrastructure Process & Project Specialist

Location:

[Bangalore]

Employment Type:

Full-Time

Experience:

12-15 Years

Role Type:

Individual Contributor


GEHC Band - LPB

Role Overview:

We are seeking a highly experienced

IT Infrastructure Process & Project Specialist

to drive

governance, process excellence

, and

project coordination

across IT infrastructure functions. This

individual contributor role

requires working closely with cross-functional leaders--without direct team management--to define and operationalize infrastructure processes across

Network

,

Midrange

,

Cloud

, and

IVM (Infrastructure Vulnerability Management)

domains.


The ideal candidate brings strong skills in

LEAN Bowler metrics tracking

,

process governance

, and

project management

, with the ability to influence tower leads and ensure aligned execution across Managed Service Providers (MSPs) and internal stakeholders.

Key Responsibilities:

Define and govern standardized

infrastructure processes

in collaboration with network, midrange, and IVM tower leads. Act as a

process owner and governance lead

, monitoring process maturity, risk areas, and cross-domain alignment. Design and drive

LEAN Bowler metrics and dashboards

to measure infrastructure performance, especially Level 3 IT infrastructures like Network, security, Compute/Storage, Cloud etc Coordinate

process improvement and audit-readiness projects

with clear milestones, risks, and success metrics. Track project progress using standard

project management methodologies

; provide escalation and support as needed. Create executive-ready presentations post

derived analytics

for governance, risk, and performance reviews. Facilitate governance reviews and forums to present findings, enforce process adherence, and drive accountability.

Key Areas of Expertise:

Cross-domain infrastructure exposure:

network, midrange, cloud, CMDB, DR/BCP, IVM

Strong grasp of

LEAN principles

and

Bowler metric dashboards

in IT operations Experience in

project management

(PMP, Agile, or equivalent experience preferred) Working experience on tools like smartsheet, buildsmart, ServiceNow etc Proven ability to lead without authority in a

matrixed, multi-vendor environment

Excellent communication and stakeholder engagement skills Hands-on experience with

compliance governance

,

audits

, and

risk controls

Strong documentation, reporting, and

C-level communication

skills

Candidate Profile:

12-15 years of experience in

IT operations, infrastructure, or service governance

Demonstrated success as an

individual contributor

in process-driven roles Skilled in defining and governing

Bowler metrics

and performance tracking for IT towers Strong project management and analytical capabilities to discuss with track leads on inadequacies and corrective action plans. ITIL Foundation or Lean Six Sigma certification preferred Proficiency in MS Excel, PowerPoint automation into POWER BI dashboards, etc and project tracking tools (e.g., Smartsheet, MS Project, Buildsmart, Confluence, etc) * As IC willing to learn and adopt new technologies