Job Description

Summary Responsibile for day-to-day operational execution of a multiple governance projects. Ensures the team has the facilities, tools, resources and skills they need to deliver on commitments while tracking ongoing execution and delivery of projects. Proactively identifies and removes obstacles or barriers on behalf of the team.
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Senior IT Infrastructure Process & Project Specialist
Location: [Bangalore]
Employment Type: Full-Time
Experience: 12-15 Years
Role Type: Individual Contributor
GEHC Band - LPB
Role Overview:
We are seeking a highly experienced IT Infrastructure Process & Project Specialist to drive governance, process excellence, and project coordination across IT infrastructure functions. This individual contributor role requires working closely with cross-functional leaders--without direct team management--to define and operationalize infrastructure processes across Network, Midrange, Cloud, and IVM (Infrastructure Vulnerability Management) domains.
The ideal candidate brings strong skills in LEAN Bowler metrics tracking, process governance, and project management, with the ability to influence tower leads and ensure aligned execution across Managed Service Providers (MSPs) and internal stakeholders.
Key Responsibilities:

• Define and govern standardized infrastructure processes in collaboration with network, midrange, and IVM tower leads.
• Act as a process owner and governance lead, monitoring process maturity, risk areas, and cross-domain alignment.
• Design and drive LEAN Bowler metrics and dashboards to measure infrastructure performance, especially Level 3 IT infrastructures like Network, security, Compute/Storage, Cloud etc
• Coordinate process improvement and audit-readiness projects with clear milestones, risks, and success metrics.
• Track project progress using standard project management methodologies; provide escalation and support as needed.
• Create executive-ready presentations post derived analytics for governance, risk, and performance reviews.
• Facilitate governance reviews and forums to present findings, enforce process adherence, and drive accountability.

Key Areas of Expertise:

• Cross-domain infrastructure exposure: network, midrange, cloud, CMDB, DR/BCP, IVM
• Strong grasp of LEAN principles and Bowler metric dashboards in IT operations
• Experience in project management (PMP, Agile, or equivalent experience preferred)
• Working experience on tools like smartsheet, buildsmart, ServiceNow etc
• Proven ability to lead without authority in a matrixed, multi-vendor environment
• Excellent communication and stakeholder engagement skills
• Hands-on experience with compliance governance, audits, and risk controls
• Strong documentation, reporting, and C-level communication skills

Candidate Profile:

• 12-15 years of experience in IT operations, infrastructure, or service governance
• Demonstrated success as an individual contributor in process-driven roles
• Skilled in defining and governing Bowler metrics and performance tracking for IT towers
• Strong project management and analytical capabilities to discuss with track leads on inadequacies and corrective action plans.
• ITIL Foundation or Lean Six Sigma certification preferred
• Proficiency in MS Excel, PowerPoint automation into POWER BI dashboards, etc and project tracking tools (e.g., Smartsheet, MS Project, Buildsmart, Confluence, etc)
• As IC willing to learn and adopt new technologies

Skills Required