Job Description

Location
India - Pune
Travel required
No travel is expected with this role
Job category
Digital & technology
Relocation available
This role is eligible for relocation within country
Job type
Professionals
Job code
RQ095500
Experience level
Senior
Job summary

Entity:

Technology

Job Family Group:

IT&S Group

:

Work location

Pune


You will work with


As a Digital delivery lead in the bp Technology team you will deliver a focused approach to service delivery and deliver digital solutions and projects. In addition to other technology teams you will work with Castrol Supply Chain Business managers and SME's that use Kinaxis Maestro and other Supply Chain solutions globally.


Let me tell you about the role


The Delivery Manager is a hands-on role and is focused on day-to-day decision-making and ensuring the provision of the Kinaxis overall service for Castrol Supply Chain and operated efficiently. This role makes key decisions on feature development, balances stakeholder priorities, and ensures that deliverables are built to meet quality, budget, and timeline requirements. They work closely with cross-functional teams to ensure alignment with business goals and customer needs, enabling the seamless delivery of impactful solutions.


What you will deliver

Service Delivery management

: Oversee the end-to-end delivery of Supply Chain Kinaxis and other application services, ensuring they meet quality standards and client expectations. Build and maintain strong relationships with Business teams, acting as the primary point of contact for service-related issues. Track and analyze service performance metrics of vendors to identify areas for improvement and ensure service level agreements (SLAs) are met. Address and resolve any service delivery issues or escalations promptly and effectively. Oversee the Supply Chain application portfolio, ensuring alignment with business objectives and digital trends.

Technology delivery management:

Oversee projects involving the development and implementation of Digital products or changes to achieve desired business outcomes. Create and manage roadmaps, backlogs, schedules, and budgets. Act as the main liaison between stakeholders, development teams, and business units globally dispersed, at various levels. Incorporate Agile frameworks to align and track project progress, resolve dependencies, and ensure continuous delivery of value.

Data-driven decision-making:

Monitor the applications health and key performance characteristics to increase performance, ensure compliance, and optimize operation. Champion transparency across bp seeking regular feedback from internal collaborators and users.

Resource and vendor management:

Strategically manage internal teams, external suppliers, and technology partners to balance capacity and ensure efficient delivery without compromising quality.

Financial management:

Oversee budget planning, allocation, and tracking to ensure alignment with business objectives. Monitor financial performance, control costs, and provide accurate reporting to support decision-making and optimize resource utilization across projects, platforms, or services.

What you will need to be successful (experience and qualifications)


Significant experience working across complex, globally dispersed businesses with good working knowledge of Supply Chain process.
Computer Science degree or equivalent work experience.
Experience in service delivery management for a global product/solution
Successful application of Agile, Lean, and project delivery methods.
Excellence in balancing strategic priorities with tactical execution, with solid attention to detail.
Outstanding communication and influence skills, with the ability to engage with a broad range of collaborators and prioritize demands
Motivated by the challenges of solving complex problems and a passion for making things happen

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytics, Business Analysis, Coaching, Communication, Configuration management and release, Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, Mentoring, Metrics definition and instrumentation, Risk Management, Service operations and resiliency, Stakeholder Management, Supplier Relationship Management, System Design

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.



If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.