Job Description

Job Category: Consulting
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About Oracle FSGIU - Finergy The Finergy division within Oracle FSGIU is dedicated to the Banking, Financial Services, and Insurance (BFSI) sector. We offer deep industry knowledge and expertise to address the complex financial needs of our clients. With proven methodologies that accelerate deployment and personalization tools that create loyal customers, Finergy has established itself as a leading provider of end-to-end banking solutions. Our single platform for a wide range of banking services enhances operational efficiency, and our expert consulting services ensure technology aligns with our clients' business goals.
Key Responsibilities
Monitor environment health and ensure system readiness through regular checks and proactive maintenance.
Manage incidents and service requests - acknowledge, investigate, and resolve within SLA/OLA timelines.
Perform release management and deployment activities for applications on cloud platforms.
Conduct root cause analysis and apply remediation using standard and certified procedures.
Collaborate with partner teams to manage capacity and coordinate scaling as required.
Maintain accurate documentation of incidents, resolutions, and standard operating procedures.
Participate in Disaster Recovery (DR) testing and application recycle/service restarts.
Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.
Mandatory
4-6 years of hands-on experience in application support within the banking domain.
Strong technical proficiency in PL/SQL, Unix, and Unix Shell Scripting.
Experience managing CI/CD pipelines using Azure DevOps or equivalent.
Proven problem-solving and debugging expertise.
Ability to independently apply production upgrades and manage deployments.
Strong understanding of ITIL processes; ITIL Foundation Certification preferred.
Experience supporting applications within defined SLA/OLA frameworks.
Willingness to work in a 24x7 rotational support model, including weekends.
Excellent communication, analytical, and customer service orientation.
Responsibilities:
Key Responsibilities
Monitor environment health and ensure system readiness through regular checks and proactive maintenance.
Manage incidents and service requests - acknowledge, investigate, and resolve within SLA/OLA timelines.
Perform release management and deployment activities for applications on cloud platforms.
Conduct root cause analysis and apply remediation using standard and certified procedures.
Collaborate with partner teams to manage capacity and coordinate scaling as required.
Maintain accurate documentation of incidents, resolutions, and standard operating procedures.
Participate in Disaster Recovery (DR) testing and application recycle/service restarts.
Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.
Mandatory
4-6 years of hands-on experience in application support within the banking domain.
Strong technical proficiency in PL/SQL, Unix, and Unix Shell Scripting.
Experience managing CI/CD pipelines using Azure DevOps or equivalent.
Proven problem-solving and debugging expertise.
Ability to independently apply production upgrades and manage deployments.
Strong understanding of ITIL processes; ITIL Foundation Certification preferred.
Experience supporting applications within defined SLA/OLA frameworks.
Willingness to work in a 24x7 rotational support model, including weekends.
Excellent communication, analytical, and customer service orientation.
Good-to-Have
Exposure to cloud-native application monitoring tools (e.g., Azure Monitor, AppDynamics, Splunk).
Familiarity with incident automation and DevOps collaboration frameworks.
Banking domain certifications or experience supporting core banking / financial systems.
Qualifications:
Career Level - IC2
About Us:
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Skills Required