Job Description

:
Role: Tier T1.5 Support for AT&T GCSC Teams
Responsibilities:

• First responder for strategic services (Flexware, SDWAN OTT)
• Network triage and service restoration.
• Managing transport circuits (AVPN, AIA, BB, LTE)
• Analyzing and escalating network events
• Coordinating software/hardware resources
• Monitoring, data capture, and problem analysis
• Ticket management and escalations
• Working with internal/external support groups
• Negotiating with other support centers for testing plans

Technical Skills:

• 1-3 years in telecommunications/managed network infrastructure
• 1+ years in customer service/client interfacing
• 1-2 years in Networking/IT infrastructure (WAN, LAN, Voice, etc.)
• Good to have Knowledge of SDN/SDWAN (Viptela, Velocloud, Silverpeak, 128T)
• Good in WAN, LAN, voice technologies, routers, switches, firewalls, etc.
• Sound understanding of Voice, Data, and IP networks.

Professional Skills:

• Excellent verbal and written communication
• Problem-solving abilities
• Professionalism and telephone etiquette
• Proficient with PC systems and applications
• Ability to work under pressure and prioritize tasks.
• Drive, enthusiasm, and self-motivation.
• Resourcefulness and team collaboration skills

Years of Experience
1-3+ Years
Education
BE/B.TECH + CCNA/CCNP certified.
Weekly Hours: 40
Time Type: Regular
Location: Bangalore, Karnataka, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.