Sssemart Manager Customer Service (2 6 Yrs) Chennai (after Sales / Customer Service)
Job Description
SSSMart is an Ecommerce venture based out of Chennai. We are looking for Customer Service Manager with below s:- Develop & Lead a team of 10 to 15 associates- Responsible for the overall direction, coordination and evaluation of the team- Responsible for Setting up end to end in house Customer Service process and give insights to management - Develop and achieve performance goals and objectives in order to achieve customer promise expectations- Voice of the Customer: Summarizing and providing critical analysis to top 3 customer issues to be improved Basic Qualifications :- Minumum 2-5 years- experience in Contact Center Operations (Customer Service for Ecommerce)- Have Exposure to CRM software like Ameyo, Knowlarity & Ozonetel- Strong oral (speaking, listening, interpretation) and written communication skills- Able to work in an ambiguous, internet-speed environment- Passion for ensuring a great customer experience with every case/contact (ref:updazz.com)
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2922579
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationChennai, Tamil Nadu, India
-
EducationNot mentioned
-
ExperienceYear