Job Description

TelemarketingEast Zone
Posted On
15 Oct 2025
End Date
29 Oct 2025
Required Experience
1 - 5 Years



Basic Section
New Job Title


-


No. Of Openings


25


BAND


Band 1


Grade


Level 2


Designation


Senior Service Executive


Campus/Non Campus


-


Employment Type


-


Requisition Type


New


Employee Category


-


TAT


45


Closing Date


29 Oct 2025


Organisational
Company


Matrimony.Com


Business Unit


MM-Bharat Matrimony


Department


Telemarketing


Sub Department


Telemarketing


Country


India


Region


East Zone


State


West Bengal


City


Kolkata


Working Location


Sector-V Saltlake


Industry


-


Functional Area


-


Role


-




Skills
Skill


SALES


Minimum Qualification


GRADUATION



The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.



Key Responsibilities



Responsible for making outbound calls and regular follow up on leads assigned.


Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.


Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters


Explaining the product features in detail and how to use the packages.


Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.


Address all the issues / grievances of customers and provide the right customer experience.


Capture the insights from customer interactions and it with the internal team.


Strictly adhere to the process requirements



Skill and Competencies required:



Functional



Business Knowledge Process Knowledge


Product Knowledge


Customer Orientation


Language skills English / Regional language


Telemarketing / Selling Skills


Basic computer skills MS Excel, Word



Behavioral



Values Integrity / Honesty / Respect


Communication Oral & Written skills / Listening


Executive Presence


Business / Telephone Etiquette


Influencing Skills


Empathy


Self-driven / Initiative


Ability to manage stress



Willingness to learn