Job Description

Date Posted: 2024-11-06
Country: India
Location: Head Office 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India
Job Title
Field Engineering - Technical support Manager
Role Overview:
Current position at head office is highly technical and analytical role and is responsible for technical support to field , critical problem solving, Subject matter expert for SMS (Service Management system) technical parameters. Responsible for Callback analysis and driving callback reduction. Involvement in new product development at factory from field perspective.
On a typical day you will:

• Provide engineering & technical support to Service, MOD, New Equipment field team
• Manage Callback reduction centre, analysis of the callback data of different product models, callback category and drive callback reduction
• Develop standard field processes/documents i.e. Maintenance procedures, Technical information articles, Field Training modules
• Involved in Factory LDC, PIC projects. Field learnings, follow the fleet, Turn-back resolutions

What You Will Need to be Successful:

• Good technical knowledge and quality analysis techniques skill essential
• Works closely and being a coordinator with field operations and factory team for technical issues
• Analytical and problem skill solving methods.
• Position require education qualification as Diploma/Degree - Electronic/Electrical Engineering
• Minimum 5 years' experience, elevator Industry experience preferable

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this to read the Policy and Terms

Skills Required