Job Description

Student Engagement:

Build and maintain strong, positive relationships with students. Serve as the primary contact for student inquiries, providing timely and accurate information.

Support Services:

Assist students in navigating academic programs, policies, and procedures. Offer guidance on academic and personal issues, referring them to appropriate resources when necessary.

Communication:

Communicate regularly with students through various channels (email, phone, in-person meetings) to ensure they are informed about important updates, deadlines, and opportunities.

Problem Resolution:

Address and resolve student complaints and issues efficiently. Escalate complex issues to higher authorities when necessary.

Orientation and Onboarding:

Facilitate student orientation and onboarding processes. Help new students acclimate to the institution and its culture.

Feedback Collection:

Gather and analyze student feedback to identify areas for improvement in services and programs. Work with other departments to implement changes based on feedback.

Retention Strategies:

Develop and implement strategies to enhance student retention and success. Monitor student progress and proactively reach out to those at risk of falling behind.

Record Keeping:

Maintain accurate and up-to-date records of student interactions and activities. Ensure confidentiality and compliance with data protection policies.

Collaboration:

Work closely with academic advisors, faculty, and other departments to support student needs and enhance their overall experience.
Job Type: Full-time

Pay: From ?15,000.00 per month

Benefits:

Food provided
Work Location: In person