Job Description

1. Job Title :

Sr.Functional Analyst (ISG) 2. Job Summary : We are seeking a Sr. Functional Analyst with 10 to 12 years of experience to join our team.



The ideal candidate will have expertise in Omnichannel Salesforce Order Management System. This role involves working in a hybrid model during the day shift. The candidate will play a crucial role in enhancing our multi-channel order management services ensuring seamless customer experiences. 3.

Experience :

10 - 12 years 4. Required Skills : Technical Skills: Omnichannel - Customer Service Salesforce Order Mgmt System Salesforce OMS Domain Skills: 5. Nice to have skills : Domain Skills: Multi-Channel Order mgmt Serv 6. Technology : Custom Service 7.

Shift :

Day 8. Responsibilities : - Analyze and interpret business requirements to design effective solutions using Salesforce OMS and Omnichannel. - Collaborate with cross-functional teams to ensure seamless integration of Salesforce OMS with existing systems. - Develop and implement strategies to optimize multi-channel order management processes.



Provide expert guidance on best practices for Salesforce OMS and Omnichannel Customer Service. - Conduct regular system audits to ensure data integrity and system performance. - Lead workshops and training sessions to enhance team knowledge and skills in Salesforce OMS. - Monitor system performance and troubleshoot issues to ensure minimal downtime. Create detailed documentation of system configurations and customizations. - Work closely with stakeholders to gather feedback and implement improvements. - Ensure compliance with industry standards and company policies in all system implementations. - Support the development of user-friendly interfaces to enhance customer experience. Evaluate new technologies and tools to enhance system capabilities. - Drive continuous improvement initiatives to enhance system efficiency and effectiveness. -Qualifications - Possess a strong understanding of Salesforce Order Management System and Omnichannel. - Demonstrate experience in multi-channel order management services. Exhibit excellent analytical and problem-solving skills. - Show proficiency in system integration and data management. - Have a proven track record of successful project delivery in a hybrid work model. - Display strong communication and collaboration skills. Be adept at conducting training sessions and workshops. 9. Job Location : Primary Location : INKABLRA03(ITIND Manyata (MBP) Bld F3 SEZ) Alternate Location : NA NA Alternate Location 1 : NA NA 10. Job Type : Sr.Functional Analyst (ISG) [60SG00] 11.

Demand Requires Travel? :

No 12. Certifications Required : Salesforce Certified Administrator Salesforce Certified Advanced Administrator