Job Description

SUMMARY OF THE ROLE
Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.
Responsibilities:
Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.
Perform invoicing of Customers' orders accurately and efficiently and respect local laws and Jotun procedures.
Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
Follow up on Customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.
Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.
Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.
Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF.
Handle approved Sales Returns with appropriate charge information and create credit notes when required.
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

• Coordinate with Sales, Customer Service team for planning the dispatch of orders as per Customer wanted delivery date.
• Coordinate with demand planner and Production team to arrange required stock as per the orders for dispatch.
• Coordinate with Warehouse Team to place the vehicle as per planned dispatch.
• Do the follow up with WH team till the dispatch of the orders.
• Ensure to give communication to Customers / Sales / CSD about orders status, stock availability.
• Arrange all necessary documents for dispatch of the consignments.
• Coordinate with Sales, Customers and WH team to complete the Sales return process and Credit Notes.
• All supports / efforts to achieve Service Level, above 97% OTIF.
• Adhere all HSEQ policies and requirements .
• Support the team members when and where they required.

POSITION INFORMATION
Company: Jotun India Private Limited
Contract Type: Regular
Time Type: Full time
CLOSING DATE (dd.mm.yyyy): 30.07.2025
WHO WE ARE
Jotun's story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.
Jotun India Private Ltd., established in 2006, is one of the key markets within the MEIA region. With a production a facility, warehouse and more than 400+ employees, we aim to further strengthen Jotun's position in India through ambitious market growth plans that focus on innovation, efficiency and profitability.
Visit our to know more about life at Jotun.
Jotun's company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
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If you think that this role is what you could be doing next, apply now!