:To lead example in exhibiting high levels of service orientation and proactive customer handling.To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.To supervise daily scroll of all PCCs on shift.Monitor BTD follow up to reduce the daily outstanding of admitted patients.Bill cancellation monitoring to ensure there is no misuse of resources of hospital.To monitor and ensure billing as per tariff/MoU in order to prevent revenue leakages.To ensure billing as per tariff of packages/payors.Discount monitoring with corrective action plan.Dispatch department monitoring to ensure dispatch TAT is maintainedMonitoring of TPA tracker to ensure there is no dispute for cashless related cases.To ensure planned cases have been followed up regularlyGood communication and PR Skills
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