Job Description

Cyara is the world's leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara's team, you'll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com

Cyara's Values:

At Cyara, our values shape everything we do. We're passionate about

Delivering Excellence

by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and

Innovate Boldly

, setting new standards and learning from every experience.

Integrity First

is our cornerstone--we value humility, authenticity, and respect for diversity, building trust in all we do. We

Embrace Curiosity

by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Cyara's Diversity, Equity, Inclusive and Belonging:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Primary Skills

AI/ML & Generative AI Expertise

Extensive professional experience in Machine Learning, Generative AI, and

Natural Language Processing (NLP) with Python

Proven, hands-on experience designing and implementing solutions using LLMs (e.g., RAG systems, fine-tuning, prompt engineering). Deep understanding of ML and LLM/NLP evaluation techniques (e.g., precision, recall, F1 and metrics for assessing hallucination, relevance, and context). Demonstrable experience integrating AI/ML models into applications via APIs, microservices, and other integration patterns. Experience analyzing and benchmarking model performance across multiple datasets and use cases. Strong understanding of AI trustworthiness principles, including model accuracy, interpretability, robustness, and responsible AI practices.

Secondary Skills

Fullstack Expertise

Extensive professional experience in full-stack development. Strong proficiency in backend development with

NodeJS

. Strong proficiency in front-end development with

React

. Deep experience with database design and management, specifically

Postgres

and general

SQL

. Proven experience with cloud platforms, specifically

AWS

(e.g., EC2, S3, Lambda, RDS, Bedrock, SageMaker). Proven track record in designing and maintaining enterprise-grade, scalable web applications. Experience with containerization (Docker, Kubernetes). Good to have skills - AI Agents, Agentic AI, MCP

Agencies:

Thanks but we've got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara's policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.